Orders & Shipping

How long does it take to process my order?

We process all orders within 1–3 business days. Once fulfilled, your order is prepared for shipping and carefully packaged with precision and care.

When will my order arrive?

Once shipped, most orders are delivered within 3–7 business days across the U.S. You’ll receive tracking updates every step of the way.

Where do your products ship from?

We ship from multiple fulfillment centers and showrooms located in California (Los Angeles), Texas, New Jersey, and Indiana—ensuring faster delivery to your doorstep.

Do you offer express or international shipping?

Currently, we offer domestic U.S. shipping only, with quick delivery timelines. If you’re outside the U.S., stay tuned—we’re expanding soon.

so please check our Shipping Policy for more details.

How will I know when my order ships?

You’ll receive an email with a tracking link as soon as your order ships. You can follow your delivery from our warehouse to your home.

Can I change my shipping address after placing an order?

If your order hasn’t shipped yet, we’re happy to help update your address. Please contact our support team immediately.

Returns, Refunds & Warranty

How do I request a return?

Reach out to our team with your order number and issue. We’ll walk you through a fair and easy return process that respects your time and peace of mind.

so please check our Return Policy for more details.

Can I return a product for any reason?

We currently accept returns for quality-related issues only. This helps us reduce waste and uphold our sustainable, intentional production values.

How long do refunds take?

Once we receive and inspect your return, refunds are issued within 5–7 business days to your original payment method.

What does the 1-year warranty cover?

All Nordvara furniture is backed by a 12-month warranty covering manufacturer defects and material faults. Your peace of mind is our priority.

Do I need to return the item for a replacement?

In most cases, yes. We provide a free return label and send a new item once the original is received.

Where can I learn more about your return policy?

Full details are available on our Refunds & Returns Policy page.

Product & Care Guidance

What materials are your sofas made from?

We use premium materials like bouclé, corduroy, velvet, and chenille—selected for softness, durability, and aesthetic harmony.

How do I clean and maintain my Nordvara sofa?

  • Vacuum regularly with a soft brush attachment
  • Spot clean gently with mild detergent
  • Rotate cushions
  • Keep away from direct sunlight

How do I know which size is right for my space?

Every product page includes detailed dimensions. If you’re unsure, feel free to contact our design support.

Are your sofas pet-friendly?

Yes! Our upholstery is chosen for resilience and cleanability—ideal for homes with pets.

Are the materials sustainable?

We prioritize sustainable sourcing and ethical production in every step of our process—because luxury should be responsible, too.

What makes your sofas different from others?

Nordvara sofas are built for serenity and flexibility—designed with Japandi principles, fast U.S. shipping, modular freedom, and intentional, artful design.

  • Still Seeking Clarity?

    We’re here to guide you with care. Ask us anything—because thoughtful design deserves thoughtful support.

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